Frequently Asked Questions

Everything you need to know about shopping with Hello Nancy Official.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' chart. If you are between sizes, we suggest sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

Hello Nancy Official is committed to ethical fashion. We source 70% of our fabrics from recycled or organic suppliers and work exclusively with fair-trade certified factories.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.